Terms of Service

The services we provide

SOLOLANA provides search engine optimisation services, including technical SEO, on-page SEO, keyword research, content SEO, local SEO, SEO audits and ongoing monthly SEO support. The specific work covered by any engagement is the work described in the written scope we agree with you, and nothing beyond it.

Our deliverables are analysis, recommendations and optimised content or metadata as described in that scope. Unless the scope says otherwise, implementing changes on your website is your responsibility.

How an engagement is formed

Submitting a form on this website is an enquiry. It does not create a contract, an obligation to pay, or an obligation on us to carry out work.

After reviewing your enquiry we send you a written scope and a price. A contract is formed when you confirm in writing that you accept that scope and price. Work begins after that confirmation.

Prices and payment

Package prices are published on this website as ranges: Basic $10 to $55, Standard $55 to $150, and Premium $150 to $300. All three are one-time payments for the scope agreed, not subscriptions, and no recurring charge is attached to them.

The figure inside the range depends on the size and complexity of your website, the number of pages in scope, the competitiveness of your market and the deliverables required. We confirm a single figure in writing before work begins, and we do not increase it afterwards for work already agreed. If additional work is needed, we tell you first and you decide whether to proceed.

Monthly SEO support is quoted separately from the three packages, and its scope and duration are agreed in writing before it starts.

Online payment is not enabled on this website. Payment arrangements are confirmed with you by email. All prices are quoted in US dollars and, unless stated otherwise, are exclusive of any taxes that may apply.

Delivery and timescales

Turnaround times published on the pricing page are working estimates from the point at which we have everything we need from you. Where a delivery date matters to you, tell us before you approve the scope and we will confirm what is achievable.

If we are waiting on information, access or feedback from you, the timescale pauses until we receive it.

What you are responsible for

• Providing accurate information about your website and your business
• Holding the rights to the website you ask us to review, or permission from whoever does
• Implementing recommendations, unless implementation is part of the agreed scope
• Keeping backups of your website before making any changes based on our recommendations
• Any access credentials you choose to grant us, which you can revoke at any time

No guarantee of rankings or results

We do not guarantee any specific search ranking, traffic volume, conversion rate or revenue outcome. Search engine algorithms, competitor behaviour and market conditions are outside our control and change without notice.

What we commit to is carrying out the agreed work competently, using established SEO practices, and reporting what we find accurately. Any forecast, estimate or projection we provide is an informed opinion, not a promise.

We are not affiliated with, endorsed by, certified by or partnered with Google or any other search engine.

Acceptable use

We do not carry out work intended to manipulate search results through deception, and we will decline or stop work where that is the intent. We may also decline work for websites involved in illegal activity, or where the request would require us to breach a search engine's guidelines in a way that puts your site at risk.

You must not use this website to transmit unlawful, abusive or deliberately misleading content, to submit forms automatically, or to attempt to gain unauthorised access to any part of it.

Intellectual property

Once the agreed fee is paid in full, the deliverables we produce specifically for you are yours to use for your business without restriction.

The content, design, code and branding of this website remain the property of SOLOLANA. Our internal methods, templates and working documents remain ours, and nothing in an engagement transfers them.

Confidentiality

We treat non-public information you share with us as confidential, and use it only to carry out the work. We do not publish client names, website addresses, results or case studies without your written permission.

Liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability arising out of an engagement is limited to the fees you paid us for that engagement. We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data, or indirect or consequential loss.

We are not liable for changes in search engine rankings or traffic, for the actions of search engines or third-party platforms, or for outcomes arising from recommendations implemented differently from how they were written.

Cancellation and termination

Either party may end an engagement by written notice. Where work has already been carried out, the refund position is set out in our refund policy, which forms part of these terms.

We may suspend or end an engagement where payment has not been made as agreed, where information we were given proves materially inaccurate, or where continuing would require us to breach these terms or the law.

Third-party websites and tools

Our work may reference third-party tools, platforms or documentation. We are not responsible for those services, their availability, their pricing or their accuracy, and a reference is not an endorsement.

Changes to these terms

We may update these terms. The version that applies to an engagement is the version published when you accepted the scope for that engagement. Changes take effect for new engagements from the date they appear on this page.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. Nothing here affects rights you have as a consumer that cannot be excluded by agreement.

How to reach us

Questions about these terms can be sent to sololanaltd@gmail.com, which is the correct address for any formal notice under them.

Contact

Questions about this policy can be sent to sololanaltd@gmail.com. SOLOLANA is a limited company registered in the United Kingdom.